member center

Frequently Asked Questions



I don't have a username and/or password.
If you are an NPMA member or have previously attended an NPMA event, you are already in the NPMA system and do not need to create a new user profile. To log in, use your email address as your User ID and the default password "npma".

I have logged in before, but have forgotten my username and/or password.
Click here to retrieve your username and/or password.

How do I change my password?
Once you are logged into the NPMA website, navigate to the Member Center tab from the homepage and click on Update Your Profile in the dropdown menu. On this page, next to your User ID, you will see a link to change your password.


I want to change something in my profile.
Once you are logged in, you can change your profile information from the Update Your Profile page, which can be found under the Member Center dropdown on the NPMA homepage.

I have switched companies, how do I change my company on my profile?
If you are at a new company or your company has changed names, please contact NPMA at or 800-678-6722 to make this change on your profile.


How do I log in to register?
If you are an NPMA member or have previously attended an NPMA event, you are already in the NPMA system and have an account. To log in, use your email address as your User ID and the default password "npma".

Why am I not getting the member rate while trying to register?
If you are not getting the member rate it could be due to a couple of reasons.  First, make sure that you are logged in. 

Please contact NPMA to check on whether or not your company membership is still active and to ensure that your member profile has been correctly linked correctly to your company. If you have accidentally linked to the wrong company profile this could be affecting your registration price. Please reach out to

I’ve added multiple people to my cart, but when I check out people are missing/my total is incorrect. What do I do?
Please try clearing out your cookies/cache and trying the registration form again. Also, try avoiding using the back button while filling out this form as it can cause problems with your cart.

I am trying to purchase a vendor booth, but the form is requesting a campaign code and not letting me proceed. What do I do?
There are two registration forms vendors will need to fill out in order to complete the full registration process. First vendors must fill out the Exhibitor Booth purchase form. This is a separate form that does not require a campaign code. The link should be found below the attendee registration link.

Once you complete this form, NPMA will assign you a booth and contact you with your booth selection and a campaign code that can be used to register your booth personnel. You will then be able to visit the attendee registration link, select the exhibitor option, and use the campaign code to register all of your booth personnel that will be present at the show. 


How do I subscribe to receive ePestWorld?
Click here to subscribe to future editions of ePestWorld.

I am already subscribed, but am not receiving ePestWorld.
If you are not receiving ePestWorld it most likely has to do with your email settings. Check your “junk mail” folder to see if the newsletter is going there. You may also need to whitelist the sending email address, essentially marking it as safe in your email client. Click here to view whitelisting instructions.

I am no longer receiving emails from NPMA, but I am subscribed. What do I do?
Please add to your Safe Sender list to ensure the uninterrupted delivery of important industry news.

What is NPMA's image use policy for the professional pest photos?
As a membership benefit, NPMA has developed a gallery of pest images for use by NPMA members.  This gallery appears on under “Pest Pictures.” Members may download, print, photocopy and distribute these images for their member organization's commercial purposes, including advertisements, websites, social media and other promotional materials. NPMA pest images shall not be redistributed or exploited, in any manner, for non-promotional personal or corporate gain. Any use of NPMA’s pest image shall not explicitly or implicitly convey NPMA's endorsement of commercial goods or services.


How do I update my company's service area on the Find-a-Pro zip code search at

It's easy!  To update your company’s service area, just follow the steps below:


  • Download the excel template found here.
  • Update this template to include all of the zip codes that you service.
  • Save the file on your computer.


  • Log on to the Manage My Group area of the NPMA websitePlease note: in order to access the “Manage My Group” area of the NPMA website, you must be a company administrator. 
  • Click on “Company Information” from the drop-down menu.  You have the option of placing all of your zip codes on your headquarters location or placing them on each branch location.  Choose the option which works best for your company!  


  • Choose the location you would like to update the service area for and click “View Service Areas”.
  • In the Service Area section click “Upload Service Areas”.  Locate the excel template file that you saved. Click “open”.


Once you’ve completed these steps your service on Find-a-Pro is instantly updated to include these new zip codes.  If you are having problems accessing please contact NPMA at (703) 352-6762 or